HR Service Delivery Specialist

2 months ago

Whitby, Canada Rodan Energy Solutions Full time
Job Overview

We are seeking a highly skilled Senior HRSD System Administrator to join our team at Rodan Energy Solutions. As a key member of our HR team, you will be responsible for the day-to-day administration of our ServiceNow HR Service Delivery applications.

Key Responsibilities:
  • Perform routine administration of HR Case Management, HR Knowledge Management, Employee Service Center (Portal), Enterprise Onboarding and Transitions, Employee Document Management, and Performance Analytics for HR.
  • Participate in requirements discussions and collaborate with HRIT System Administrator and Platform Administrator to assist with ServiceNow patches and instance updates.
  • Design, configure, and customize new HR applications and processes, including UI forms, fields, notifications, and workflows.
  • Create new HR service catalog requests and items with variables, and identify and define business solutions for all HR users.
  • Provide ServiceNow HR configuration, including screen tailoring, workflow administration, and report setup, and build reports, gauges, and home pages.
  • Search, populate, and customize the HR knowledge base, and maintain service level agreements (SLA) and monitor SLA workflows.
  • Participate in all phases of testing and go-live activities, and maintain the configuration and updates to the HR platform once the system is live.
Requirements:
  • 5+ years' experience implementing, configuring, and customizing ServiceNow.
  • 5+ years' experience with HR Service Management and related tools.
  • Integration exposure with HRSM/HRIS system (Workday, SAP SuccessFactors).
  • Knowledge of related HR systems and their functions.
  • Experience in implementing ServiceNow processes and functions.
Preferred Qualifications:
  • Foundations eLearning.
  • ServiceNow Fundamentals.
  • HR Service Delivery Fundamentals.
  • Service Portal Fundamentals (if implementing).
  • Performance Analytics Fundamentals (if implementing).
  • HR Implementation (optional, and post-implementation if doing bulk of ongoing config in-house).
  • Service Portal Advanced (optional, and post-implementation – if doing bulk of ongoing configuration in-house).
  • Certified System Administrator.
  • Certified System Implementor – HR (optional).

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