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Hotel Front Desk Clerk

2 months ago

Beausejour, Manitoba, Canada Beausejour Hotel Full time
About the Role

We are seeking a highly organized and customer-focused Front Desk Clerk to join our team at Beausejour Hotel. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and accurate manner.
  • Reservation Management: Take, cancel, and change room reservations as needed.
  • Guest Services: Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying.
  • Communication: Answer telephone calls and relay messages to guests and staff.
  • Special Requests: Assist guests with special needs and requests, such as wake-up calls and extra amenities.
  • Housekeeping: Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment for guests.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a professional and courteous manner.
Work Environment

The Front Desk Clerk will work in a fast-paced environment, often with multiple guests and tasks competing for attention. The ideal candidate will be able to multitask, work well under pressure, and maintain a positive attitude in a dynamic and ever-changing environment.

Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a front desk or customer service role.
  • Work Setting: Hotel, motel, or resort environment.
  • Language: English.
  • Work Hours: 35 to 40 hours per week.