Front Desk Hotel Representative

2 weeks ago


Beausejour, Manitoba, Canada Beausejour Hotel Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Hotel Representative to join our team at Beausejour Hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a smooth guest experience.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process guests' departures, calculate charges, and receive payments with accuracy and professionalism.
  • Provide information on hotel facilities and services, including room amenities and local attractions.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure seamless guest experiences.
  • Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment for guests.
  • Assist clients/guests with special needs and provide exceptional customer service at all times.
  • Answer telephone and relay telephone calls and messages in a professional and courteous manner.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Attention to detail and ability to maintain accuracy in tasks.


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