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Guest Service Supervisor

2 months ago


Niagara Falls, Ontario, Canada Canadian Niagara Hotels Inc Full time

{"h2": "Job Summary", "p": "We are seeking a highly skilled Guest Service Supervisor to join our team at Canadian Niagara Hotels Inc. As a key member of our hospitality team, you will be responsible for ensuring exceptional customer experiences and leading a team of dedicated professionals. If you have a passion for delivering outstanding service and a proven track record of leadership, we encourage you to apply.", "ul": [{"li": "Establish and maintain high standards of customer service"}, {"li": "Lead and motivate a team of guest service agents to achieve exceptional results"}, {"li": "Develop and implement effective training programs to enhance team performance"}, {"li": "Monitor and analyze customer feedback to identify areas for improvement"}, {"li": "Collaborate with other departments to ensure seamless guest experiences"}], "h2": "Responsibilities", "p": "As a Guest Service Supervisor, you will be responsible for the following key areas:", "ul": [{"li": "Supervise and coordinate the work of guest service agents"}, {"li": "Provide coaching and feedback to team members to improve performance"}, {"li": "Develop and implement policies and procedures to ensure efficient guest service delivery"}, {"li": "Maintain accurate records and reports to track guest service metrics"}], "h2": "Requirements", "p": "To be successful in this role, you will need:", "ul": [{"li": "A minimum of 1 year of experience in a supervisory role in the hospitality industry"}, {"li": "Excellent leadership and communication skills"}, {"li": "Ability to work in a fast-paced environment and adapt to changing situations"}, {"li": "Strong analytical and problem-solving skills"}], "h2": "What We Offer", "p": "In addition to a competitive salary and benefits package, we offer:", "ul": [{"li": "Opportunities for professional growth and development"}, {"li": "A dynamic and supportive work environment"}, {"li": "Recognition and rewards for outstanding performance"}], "h2": "How to Apply", "p": "If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and a cover letter, to [insert contact information]."}