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Guest Service Supervisor

1 month ago

Niagara Falls, Ontario, Canada Canadian Niagara Hotels Inc Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Canadian Niagara Hotels Inc. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and providing leadership to our front-line staff.

Key Responsibilities:
  • Leadership and Supervision: Supervise and train a team of 3-4 staff members to ensure they have the skills and knowledge to provide excellent guest service.
  • Guest Service: Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Operations: Assist with the coordination and execution of daily operations, including scheduling, inventory management, and maintaining a clean and safe work environment.
  • Reporting and Analysis: Prepare and submit reports on guest feedback, staff performance, and operational metrics to inform business decisions.
Requirements:
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year, or equivalent experience.
  • Experience: 1 to less than 7 months of experience in a supervisory or leadership role in the hospitality industry.
  • Skills: Strong leadership and communication skills, ability to work in a fast-paced environment, and attention to detail.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package, including dental, health care, and vision care benefits.
  • Opportunities for Growth: Opportunities for professional growth and development within our company.
  • Collaborative Team Environment: A collaborative and supportive team environment that values diversity and inclusion.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Please note that we are an equal opportunities employer and welcome applications from diverse candidates.