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First Line Manager
2 months ago
We are seeking a highly skilled First Line Manager to join our team at Wipro. As a First Line Manager, you will be responsible for executing processes and driving team performance on key metrics.
Key Responsibilities- Execute processes as per client contract requirements
- Conduct briefings and debriefings to drive focus on key metrics
- Prepare performance data and share with clients
- Interact with clients and stakeholders to ensure compliance and quality
- Manage team attrition and employee satisfaction
- Develop and implement process improvements
- Collaborate with internal stakeholders to resolve issues
- Provide training and coaching to team members
- Manage client relationships and expectations
- Awareness of industry trends and knowledge of operational processes
- Competent project management skills and experience with Agile methodology
- Knowledge of quality certifications and process improvements
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management skills
- Process performance: zero non-conformance on timelines
- Productivity: metrics met with minimal deviations
- Client management: zero escalations on delivery
- Team management: low team attrition and high employee satisfaction
Wipro is committed to creating an accessible, supportive, and inclusive workplace. We provide equal opportunities to all and value diversity.
