Customer Experience Manager
3 weeks ago
Michaels is seeking a Customer Experience Manager to lead the front-end operations and deliver a customer-centric shopping experience. The ideal candidate will have retail management experience and be able to manage and execute shrink and safety programs.
Key Responsibilities- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs.
- Ensure all front-end policies and procedures are followed.
- Plan and lead the execution of class and in-store events.
- Manage and execute shrink and safety programs.
- Assist with cash reconciliation and bank deposits.
- Assist with inventory processes.
- Train and coach the customer experience team.
- Serve as Manager on Duty (MOD).
- Retail management experience preferred.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.
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Customer Experience Manager
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Whitby, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a Customer Experience Manager, you will be responsible for delivering a customer-centric shopping experience by managing and delivering effective front-end operations and expectations.Key ResponsibilitiesAssist Store Manager in leading and managing...
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Customer Experience Manager
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Whitby, Canada Michaels Full timeJob SummaryMichaels is seeking a Customer Experience Manager to lead the delivery of exceptional customer service and front-end operations in our stores. As a key member of our retail team, you will be responsible for managing and executing shrink and safety programs, leading omnichannel processes, and maintaining store recovery standards.Key...
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