Customer Support Associate

4 weeks ago

Mississauga, Ontario, Canada Element Fleet Management Full time
Unlock Your Potential at Element Fleet Management

At Element Fleet Management, we're redefining the fleet management industry by putting people first. We're looking for a skilled Customer Support Associate - Tolls and Violations to join our team and contribute to our mission of delivering exceptional client experiences.

About the Role

We're seeking a detail-oriented and analytical individual with strong organizational skills to work with our 3rd party vendors, resolve outstanding debt and service issues, and create reporting and analytics for our products. As a Customer Support Associate - Tolls and Violations, you'll work cross-functionally to resolve product service errors and enhancements, and assist with Service Cloud cases to ensure product metrics are met.

A Day in the Life

  • Escalating issues and resolving customer complaints
  • Generating and distributing reporting and analytics for our products
  • Collaborating with vendors to resolve outstanding debt and service issues
  • Identifying and resolving product service errors and enhancements
  • Providing exceptional customer service through Service Cloud cases and emails

Requirements

  • Secondary school diploma or equivalent required, undergraduate degree preferred
  • 3-5 years' business experience
  • Demonstrated proficiency in a process-oriented environment
  • Prior fleet or regulatory experience a plus
  • Proficiency in Excel, including v-lookups and pivot tables
  • Previous knowledge of Salesforce/Service Cloud a plus

What We Offer

At Element Fleet Management, we're committed to creating a culture of innovation, empowerment, and accountability. We offer comprehensive health and welfare benefits, paid time-off programs, and a hybrid work environment for most positions.

We're an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.

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