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Senior Desktop Support Specialist

1 month ago

Pickering, Ontario, Canada Cpus Engineering Staffing Solutions Inc. Full time
Job Title: Senior Desktop Engineer

We are seeking a highly skilled Senior Desktop Engineer to join our IT Field Services team. As a key member of our team, you will be responsible for identifying, creating, implementing, and training staff members on standards required to ensure effective support of the desktop and endpoint production environment.

Key Responsibilities:
  • Collaborate with cross-functional teams to develop a support model for all desktop and deskside service delivery, including Tier 1, Tier 2, Tier 3, and remote support.
  • Develop and implement SLAs and OLAs that meet the needs of customers across all OPG sites.
  • Conduct fit-gap assessments and provide recommendations for short-term, medium-term, and long-term priorities to close the gap.
  • Implement short-term wins, including formal documentation, employee training, and SLA/OLA implementation.
Qualifications:
  • Bachelor's degree or college diploma in information technology or a relevant field.
  • 7+ years of progressive experience in desktop, deskside, and endpoint support across multiple locations and with multiple platforms.
  • 3+ years of project experience.
  • ITIL V4 Certification required.
  • CompTIA, HDI, and Microsoft certifications considered an asset.

Please submit your resume to be considered for this exciting opportunity.