Senior Desktop Engineer

4 weeks ago


Pickering, Ontario, Canada Cpus Engineering Staffing Solutions Inc. Full time

Job Overview

The Senior Desktop Engineer will be responsible for supporting the IT Field Services team in identifying, creating, implementing, and training staff members on standards required to ensure effective support of the desktop and end point production environment.

As an expert in their field, the Senior Desktop Engineer will collaborate with cross-functional teams to develop a support model for all desktop and deskside service delivery, including Tier 1, Tier 2, Tier 3, and remote support, printing, audio/visual equipment, networks, infrastructure support, and other IT equipment used in the field.

This includes the development of SLAs and OLAs that meet the needs of customers across all OPG sites. Specific deliverables include:

  1. Conducting a fit-gap assessment on the current state and future state.
  2. Providing recommendations for short-term, medium-term, and long-term priorities to begin closing the gap.
  3. Implementing all short-term wins, including formal documentation, employee training, and SLA/OLA implementation.

Qualifications

  • Bachelor's degree or college diploma in information technology or a relevant field.
  • 7+ years of progressive experience in desktop, deskside, and end point support across multiple locations and with multiple platforms.
  • 3+ years of project experience.
  • ITIL V4 Certification required.
  • CompTIA, HDI, and Microsoft certifications considered an asset.


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