Front Desk Representative

4 days ago


Langley, Canada Comfort Inn & Suites Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Comfort Inn & Suites. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms, ensuring accurate and efficient processing of guest information.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies and room assignments.
  • Customer Service: Provide information on hotel facilities and services, answer guest inquiries, and resolve any issues or concerns in a professional and courteous manner.
  • Cash Handling: Process guest payments, balance cash, and complete balance sheets and cash reports.
  • Communication: Answer telephone calls, relay messages, and contact guests to deliver requested wake-up calls.
  • Administrative Tasks: Perform clerical duties, such as faxing, filing, and photocopying, and maintain accurate records and reports.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience is an asset, but not required.
  • Language: English.
  • Work Hours: 40 hours per week.

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