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Front Desk Clerk

2 months ago

Langley, Canada Comfort Inn & Suites Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Comfort Inn & Suites. As a Night Shift Receptionist, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining a smooth front desk operation.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations.
  • Financial Transactions: Process guests' departures, calculate charges, and receive payments.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Administrative Tasks: Balance cash, complete balance sheets, and perform related tasks.
  • Communication: Answer telephone calls, relay messages, and provide customer service.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience is an asset.
  • Work Conditions: Fast-paced environment, attention to detail, and ability to work in a team.
  • Language: English.
  • Work Hours: 40 hours per week.