Senior IT Support Specialist
7 days ago
We are seeking a highly skilled Senior IT Support Specialist to join our team at Resonaite in Etobicoke, Ontario.
As a key member of our support team, you will be responsible for providing top-notch technical assistance to our employees, ensuring seamless operation of our IT systems and infrastructure.
Responsibilities:
- Investigate and diagnose complex IT issues, taking ownership of resolution and ensuring timely closure.
- Maintain accurate records of all incidents and service requests using our incident management system.
- Communicate effectively with stakeholders, keeping them informed of progress and resolution status.
- Manage inventory of hardware, software resources, and parts, ensuring accuracy and efficiency.
- Develop and deliver training sessions for staff on various IT topics as needed.
- Create and maintain comprehensive support documentation for end-users.
- Configure and deploy PCs, label printers, and cabling, ensuring optimal performance.
- Set up, configure, and deploy desktop, laptop, and tablet computers along with associated peripherals/IT equipment.
- Support and troubleshoot software and applications, including Windows 10 and the Office Suite.
- Collaborate with vendors to support and maintain their systems within our plant environment.
- Deploy and troubleshoot wired and wireless networks, including installing cabling and performing basic network troubleshooting.
- Perform tasks such as creating computer accounts and resetting user passwords.
- Ensure adherence to all relevant departmental policies, processes, standard operating procedures, and instructions.
Requirements:
- A minimum of 4 years of experience supporting IT equipment, including PCs (hardware and software), printers, scanners, handheld devices, and vendor-specific equipment.
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