Senior IT Support Specialist

7 days ago


Etobicoke, Canada Resonaite Full time

We are seeking a highly skilled Senior IT Support Specialist to join our team at Resonaite in Etobicoke, Ontario.

As a key member of our support team, you will be responsible for providing top-notch technical assistance to our employees, ensuring seamless operation of our IT systems and infrastructure.

Responsibilities:

  • Investigate and diagnose complex IT issues, taking ownership of resolution and ensuring timely closure.
  • Maintain accurate records of all incidents and service requests using our incident management system.
  • Communicate effectively with stakeholders, keeping them informed of progress and resolution status.
  • Manage inventory of hardware, software resources, and parts, ensuring accuracy and efficiency.
  • Develop and deliver training sessions for staff on various IT topics as needed.
  • Create and maintain comprehensive support documentation for end-users.
  • Configure and deploy PCs, label printers, and cabling, ensuring optimal performance.
  • Set up, configure, and deploy desktop, laptop, and tablet computers along with associated peripherals/IT equipment.
  • Support and troubleshoot software and applications, including Windows 10 and the Office Suite.
  • Collaborate with vendors to support and maintain their systems within our plant environment.
  • Deploy and troubleshoot wired and wireless networks, including installing cabling and performing basic network troubleshooting.
  • Perform tasks such as creating computer accounts and resetting user passwords.
  • Ensure adherence to all relevant departmental policies, processes, standard operating procedures, and instructions.

Requirements:

  • A minimum of 4 years of experience supporting IT equipment, including PCs (hardware and software), printers, scanners, handheld devices, and vendor-specific equipment.


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