Technical Support Specialist
4 weeks ago
Aureus Infotech Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing timely and effective technical assistance to customers via various communication channels. Key responsibilities include:
Key Responsibilities- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- Supervise other technical support workers in this group.
- Provide business systems, network, and Internet support to users in response to identified difficulties.
- Provide customer service.
Requirements
- Education: College/CEGEP.
- Experience: 1 year to less than 2 years.
- Supervise 1 to 2 people.
Work Environment
- Fast-paced environment.
- Public transportation is available.
Personal Qualities
- Organized.
- Team player.
Work Terms
- Permanent.
- 30 to 35 hours per week.
- Work Language: English.
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