Customer Service Associate
1 month ago
Job Description
L'Occitane en Provence, a global premium personal care brand, seeks a highly skilled Customer Service Associate to oversee daily operations and ensure exceptional customer satisfaction for US and Canada Sell in and B2B customers.
Key Responsibilities:
- Manage customer inquiries, process orders, and delivery documents accurately to meet customer needs.
- Collaborate closely with the Customer Service Manager to improve process documentation and customer experience.
Key Performance Indicators:
- % of orders managed and shipped.
- Order processing time.
- Order Fulfillment Accuracy.
- First Contact Resolution Rate.
- % Customer Complaint and chargeback.
Requirements:
- Proven record of delivering outstanding customer service support in a team-based setting.
- Leadership skills, proactive mindset, and effective collaboration with diverse teams.
- Strong/effective communication skills.
Education:
Bachelor's degree in supply chain management, Business Administration, or a related field, or its equivalent from a foreign institution.
Experience:
1-3 years of experience in Supply Chain Management and/or Customer Service.
Skills:
- Exceptional verbal and written communication skills with customers.
- Understanding of B2B business.
- Excellent organizational and time-management skills in a fast-paced environment with deadlines.
- Attention to details, with the ability to see the big picture.
- Ability to multitask and prioritize.
- Strong problem-solving.
- Strong process management skills.
- Proficiency in SAP ERP system SAP S/4 Hana.
- Advanced Excel skills.
- Knowledge of inventory management practices and fulfillment operations.
- Fluent in English.
Physical & Travel Requirements:
- Able to occasionally travel to US.
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