Customer Service Associate

1 month ago


Vancouver, British Columbia, Canada EightSix Network Full time

Job Description

L'Occitane en Provence, a global premium personal care brand, seeks a highly skilled Customer Service Associate to oversee daily operations and ensure exceptional customer satisfaction for US and Canada Sell in and B2B customers.

Key Responsibilities:

  • Manage customer inquiries, process orders, and delivery documents accurately to meet customer needs.
  • Collaborate closely with the Customer Service Manager to improve process documentation and customer experience.

Key Performance Indicators:

  • % of orders managed and shipped.
  • Order processing time.
  • Order Fulfillment Accuracy.
  • First Contact Resolution Rate.
  • % Customer Complaint and chargeback.

Requirements:

  • Proven record of delivering outstanding customer service support in a team-based setting.
  • Leadership skills, proactive mindset, and effective collaboration with diverse teams.
  • Strong/effective communication skills.

Education:

Bachelor's degree in supply chain management, Business Administration, or a related field, or its equivalent from a foreign institution.

Experience:

1-3 years of experience in Supply Chain Management and/or Customer Service.

Skills:

  • Exceptional verbal and written communication skills with customers.
  • Understanding of B2B business.
  • Excellent organizational and time-management skills in a fast-paced environment with deadlines.
  • Attention to details, with the ability to see the big picture.
  • Ability to multitask and prioritize.
  • Strong problem-solving.
  • Strong process management skills.
  • Proficiency in SAP ERP system SAP S/4 Hana.
  • Advanced Excel skills.
  • Knowledge of inventory management practices and fulfillment operations.
  • Fluent in English.

Physical & Travel Requirements:

  • Able to occasionally travel to US.


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