Enterprise IT Specialist

5 days ago

London, Ontario, Canada Interac Corp. Full time

We are seeking an experienced Sr. IT Operations Specialist to join our team at Interac Corp. As a key member of our IT Operations team, you will be responsible for ensuring the successful transition of projects, new products, and functionality from build into operate state.

About Interac Corp.

Interac Corp. is a leading financial brand in Canada, dedicated to empowering Canadians to transact digitally with confidence. Our payment and value exchange services help keep customers safe and secure when exchanging money. With nearly 300 financial institutions connected to our network, we process millions of transactions daily.

Key Responsibilities
  • Define and enforce Enterprise Operational Readiness requirements and ensure adherence to established standards throughout the Operational Readiness process.
  • Effectively communicate with stakeholders, manage risks, provide training, evaluate tools, design workflows for operating models, and support continual improvement initiatives.
  • Leverage technical expertise and excellent communication skills to ensure successful project implementation and enhanced customer experience.
  • Independently define and ensure adherence to Enterprise Operational Readiness requirements based on project implementation scope throughout the Operational Readiness process.
  • Facilitate, review, and ensure proper completion of project artifacts (in alignment with established standards), along with their collection, sharing, and archival for service operational support, risk, audit, privacy, security, testing capacity planning, etc.
  • Establish close relationships with project team stakeholders, control function stakeholders, and technical teams to ensure requirements and mandated processes are understood and managed with effective communication.
  • Ensure project implementation stakeholders clearly define and understand roles and responsibilities by mapping them to other relevant processes such as IT Infrastructure Library (ITIL) Change & Incident Management through regular collaboration and training.
  • Identify residual risks and communicate them for acknowledgement by appropriate management personnel for mitigation.
  • Improve customer experience by delivering communications and training sessions to project teams and other stakeholders comprising small to large groups regularly to facilitate their capability to execute the requirements for the Enterprise Operational Readiness phase of the project delivery framework.
  • Design operational workflows that map out various operating models and rules of engagement between multiple stakeholders.

Requirements include:

  • Excellent Communication: Articulate requirements to management and project stakeholders with strong verbal and written skills.
  • Technical Experience: Minimum 5 years in enterprise IT service delivery operations; 3+ years with ITSM workflows (ServiceNow or equivalent).
  • Technical Knowledge: Understand computer architectures, cloud technologies (private, public, hybrid), and payment systems, including infrastructure, application operations, gateways, processing protocols, and compliance requirements.
  • Project Management: Ability to manage multiple assignments independently, prioritize effectively, and meet strict deadlines.
  • Customer Service: Demonstrate excellent customer service skills.
  • Analytical Skills: Proficient in MS Excel for pivot tables, macros, and data analysis; skilled in creating PowerPoint presentations with graphics and charts.
  • Collaboration and Training: Experience building relationships with stakeholders and delivering training sessions.
  • Risk Management: Ability to identify and communicate residual risks for management mitigation.
  • Process Improvement: Experience with continuous improvement initiatives within ServiceNow.
  • Educational Background: Postsecondary education or equivalent industry experience; ITIL Foundation and Scrum certification is an asset.
  • Must be eligible to work for Interac Corp. in Canada in a Full-Time Capacity.

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