Enterprise Service Desk Specialist

4 days ago


London, Ontario, Canada ROSS Full time

As a boutique consulting firm, our client is renowned for delivering top-notch Financial Services technology solutions to their clients. Their expert knowledge spans the Capital Markets, Wealth & Investment Management, and Retail Banking sectors, offering a winning combination of business and technical expertise.

Their hands-on approach combines the rigor of business-driven frameworks and methodologies with the flexibility of a senior team, providing clients with a superior level of customization. Currently, they have engaged ROSS to search for an experienced Senior Business Analyst, Help Desk/Service Desk Expertise - CONTRACT.

This role involves setting up large, enterprise-level service desks internationally. The ideal candidate will possess experience in documenting functional and non-functional requirements, as well as a Bachelor's degree (or higher) in a relevant business administration program or equivalent experience.

The successful candidate will have 5-10 years of working experience as a Business Analyst, with a proven track record of setting up large enterprise-level service desks internationally. They will also be familiar with ITIL methodologies, processes, and procedures associated with service desks, as well as corresponding software and hardware requirements.

Key competencies include Organizational Awareness, Customer Empathy and Focus, Tenacity and Resilience, and Passion for Excellence and Integrity. If you know someone who might be interested in this opportunity, please feel free to refer them; there is no referral fee for this role.

To learn more about this position, click here.



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