Technical Support Specialist

4 weeks ago


Surrey, British Columbia, Canada ED Tech Solutions Inc. Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at ED Tech Solutions Inc.

Key Responsibilities
  • Provide technical assistance to users experiencing difficulties with computer systems and software.
  • Research and implement solutions to technical problems using user guides, technical manuals, and other documents.
  • Offer advice and training to users to help them overcome technical difficulties.
  • Collect, organize, and maintain a log of problems and solutions for use by other technical support analysts.
  • Participate in the redesign of applications and software to improve user experience.
  • Supervise and mentor other technical support workers to ensure high-quality service delivery.
Requirements
  • 1-2 years of experience in a technical support role.
  • Permanent employment with 40 hours per week.
  • Fluency in English.


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