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Delivery Specialist

2 months ago

Calgary, Alberta, Canada Rogers Full time
Job Title: Delivery Specialist

We are seeking a highly skilled Delivery Specialist to join our team at Rogers. As a key member of our Business Delivery team, you will be responsible for ensuring the timely and efficient delivery of our business services to our customers.

Key Responsibilities:
  • Coordinate with project resources, both internal and external to Rogers, to plan, prepare and execute on delivery requirements.
  • Facilitate status meetings and oversee project critical milestones.
  • Process MACD requests for existing Rogers for Business Services.
  • Build customer relationships by providing prompt and exceptional service through communication and delivery and embodying the I AM SERVICE behaviours in every interaction.
  • Define schedule and delivery plans to communicate with customers and assess risk factors.
  • Coordinate and communicate firm installation date (FOC) with the customer.
  • Be the liaison with field technicians.
  • Ensure timeliness of billing activation upon delivery of service, ensuring closure communication to customer is delivered to ensure awareness of service activation and billing.
  • Submission of Commercial & Strategic Orders on behalf of Sales via RDL.
  • Account Creation of Wireline & Wireless accounts.
  • Uploading of pricing details into V21 Billing System.
  • Diligent order tracking for revenue reporting.
Requirements:
  • 2+ years of experience within the Telecommunication industry, Business to Business segment preferred.
  • Knowledge of Rogers Business services, products and procedures.
  • Knowledge of Ethernet technology and topology, IP Technology, SIP, MPLS, Wi-Fi, UCC.
  • Excellent proficiency with Vision 21, ICM, AS400, INSIS, EWP, SGI, Oasis and Salesforce & Optic.
  • Strong communication skills (oral and written) and the ability to interface with all levels of the organization, across a variety of cross-functional teams.
  • Ability to bring new ideas and approaches that are appropriate to the business, challenging the status quo.
  • Strong analytical and problem-solving skills.
  • Post Secondary education in a related Technology or Telecommunications field.
  • ITIL, PMP certifications an asset.
  • Ability to promote a collaborative team culture through active listening, seeking to understand and information sharing.
  • Bilingualism (English & French) an asset.
  • Excellent presentation and communication skills.
What We Offer:

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

  • Competitive salary & annual bonus.
  • Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
  • Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
  • Paid time off for volunteering.
  • Company matching contributions to charities you support.
  • Growth & Development Opportunities :
  • Self-driven career development programs (E.g. MyPath program).
  • Rogers First: priority in applying to internal roles of interest.
  • Wellness Programs :
  • Homewood employee & family assistance program.
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions.
  • Low or no-cost fitness membership with access to virtual classes.

This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 3636 23 St NE (7804), Calgary, AB
Travel Requirements: Up to 10%
Posting Category/Function: Project Management & Coordination
Requisition ID: 310606