Patient Services Representative

1 month ago

Lower Sackville, Nova Scotia, Canada FYidoctors Full time
Why You Should Consider This Role

We at FYidoctors prioritize our patients' well-being and are honored that people across Canada and the USA trust us with their health. Our doctor-led approach has enabled us to rapidly grow from 30 locations to over 350 in 12 years.

We couldn't have achieved this without our people, who now number over 3,000 and serve thousands of valued patients daily. We strive to maintain a positive and supportive work environment where all our people can thrive and grow.

What You'll Gain
  • Competitive wages with quarterly bonuses (for qualifying clinics)
  • A comprehensive benefits package, including outstanding optical coverage
  • Rapid and continued growth, ensuring a challenging and rewarding environment
  • A collaborative workplace culture
  • Ongoing training and development opportunities to advance your career
About the Role

Our Lower Sackville clinic is seeking a skilled Patient Services Specialist to join their team. As a Patient Services Specialist, you will play a critical role in delivering world-class service to our patients. You'll be the first point of contact with the public, so you must be passionate about people and driven to deliver exceptional customer experiences.

This is a full-time, permanent role working up to 40 hours per week from Monday to Saturday. Your responsibilities will include administering pre-testing services, taking Visual Acuities and patients' Medical History for the Optometrist, preparing the exam room, and communicating with patients in person, by phone, and by email.

What We're Looking For
  • Customer-facing experience, preferably in a retail environment
  • Experience in administration is an asset
  • A high level of comfort using technology and computers
  • A professional, approachable manner and a love of meeting and interacting with people

We appreciate your interest in FYidoctors and look forward to reviewing your qualifications. If there's interest in moving forward, we'll follow up with more information. If there may not be a fit at this time, you'll receive a message that we hope isn't too impersonal. Please don't feel discouraged – we will have other opportunities.

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