Amazon Connect Solutions Architect
6 days ago
We are looking for a seasoned consultant with extensive experience in Amazon Connect to help design and implement a mobile app-based VOIP solution.
Key Responsibilities:
- Solution Design: Lead the architecture of Amazon Connect solutions, integrating with AWS services like Lambda, Lex, S3, DynamoDB, and third-party systems.
- Implementation: Oversee the deployment and configuration of Amazon Connect instances, including contact flows, routing profiles, and agent workspaces.
- Customization: Develop custom IVR solutions, integrate AI/ML capabilities like chatbots using Amazon Lex, and implement call recording and analytics features.
- Client Engagement: Collaborate with clients to understand their business needs, translate them into technical specifications, and provide expert guidance throughout the project lifecycle.
- Integration: Design and implement seamless integrations between Amazon Connect and CRM systems, workforce management tools, and other enterprise systems.
- Security and Compliance: Ensure that all solutions comply with industry security standards and regulations, including data encryption, secure access, and privacy considerations.
Requirements:
- Experience: Minimum of 5 years of experience in cloud solution architecture with a focus on Amazon Connect and AWS services.
- Certifications: AWS Certified Solutions Architect – Professional or AWS Certified Advanced Networking – Specialty is preferred.
- Technical Expertise: Proficiency in AWS services such as Lambda, S3, DynamoDB, Lex, and Kinesis, with hands-on experience in deploying Amazon Connect.
- Programming Skills: Strong skills in Python, Java, or C#, with experience in developing serverless applications.
- Integration Experience: Experience integrating Amazon Connect with CRM platforms (e.g., Salesforce, Zendesk), workforce management systems, and other enterprise applications.
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