Operations Support Specialist

5 days ago


Nepean, Ontario, Canada John the Plumber Ottawa Full time
Job Summary

We are seeking a highly skilled and dedicated Operations Support Specialist to join our client services team at John the Plumber Ottawa.

About the Role

This is a full-time, permanent office position that requires flexibility in scheduling to work various shifts. As an Operations Support Specialist, you will be responsible for providing exceptional customer service, navigating our schedule software to manage bookings, and handling inbound phone calls.

Key Responsibilities
  • Taking inbound phone calls from clients to provide friendly and world-class service
  • Navigating our schedule software to efficiently manage bookings
  • Ensuring seamless communication with clients and internal teams
Requirements

To be successful in this role, you will require:

  • Exceptional customer service skills, with a strong focus on patience and problem-solving
  • Able to work effectively in a fast-paced environment, managing multiple tasks and priorities
  • Strong organizational skills, with attention to detail and ability to maintain accuracy
Compensation and Benefits

The hourly rate for this position is $18, with an additional bonus for successfully booked jobs. The bonus amount is performance-based, but typically ranges between $500 and $2000 per month. Health and dental benefits begin at 90 days, providing comprehensive coverage for our employees.

About Our Office

Our office is located in Nepean, off Merivale, with abundant parking available. We maintain a friendly and welcoming work environment, with a dress code of work-casual. If you are someone who thrives in a dynamic environment, manages well with change, and prioritizes outstanding customer service, we encourage you to apply.



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