Senior UX Research Leader

3 weeks ago


Old Toronto, Canada Float Financial Solutions Inc. Full time
About Float Financial Solutions Inc.

We're on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Our innovative platform enables businesses to streamline spending and optimize cash flow, so they can focus on growth.

At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve.

As a Senior UX Researcher, you'll be responsible for helping to define and build a seamless business finance experience based on deep insight of the needs of our customers and Canadian businesses. Your work will impact the entire product platform, from corporate spend management to access to capital.

Key Responsibilities:
• Lead end-to-end research initiatives to uncover user pain points, behaviors, and motivations.
• Collaborate with cross-functional teams to drive research-based decisions that inform product development strategies.
• Advocate for the user at every stage of the product life cycle, ensuring that our solutions are grounded in real-world insights.
• Conduct a wide range of research methods, including user interviews, surveys, usability testing, and data analysis.
• Develop and present actionable insights and recommendations to stakeholders across the organization.

Requirements:
• 5+ years of UX Research or Business Finance experience, preferably in B2B SaaS, early to mid-stage startup environments.
• Strong knowledge of business finance processes, including spend management, bookkeeping, and Canadian financial regulations.
• Expertise in both qualitative and quantitative research methods, with the ability to translate findings into clear, actionable insights.
• Excellent cross-functional communicator, with the ability to bring multiple stakeholders together and problem-solve between various groups.

Perks of working at Float:
• Competitive compensation & total rewards
• Flexible work hours and time off when you need to recharge
• Small team = lots of autonomy to make an outsized impact
• Opportunity to work with and learn from a world-class team
• A Float card with a personal stipend to spend on what matters most to you
• A dog-friendly office

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