Lead UX Researcher

2 months ago

Old Toronto, Canada DesignX Community Full time

The Globe and Mail is a national icon and one of Canada's most recognized media brands. We proudly serve as a trusted destination for Canadians seeking the highest caliber of journalism, and we've garnered international acclaim for our data visualization, design, and creative storytelling.

We are committed to fostering diversity and inclusivity by reflecting all Canadians in both the stories that we tell and the composition of our workforce. We are proud partners with organizations like Indigenous Works, Pride at Work, the Canadian Centre for Diversity and Inclusion, and we are a signatory of the BlackNorth Initiative. Recognizing the importance of work-life balance, we offer flexible work arrangements and support programs. We also invest in our employees' growth through training and mentorship opportunities, enabling you to expand your skills and embrace new challenges.

No matter your position at The Globe, you'll be an integral part of an organization dedicated to making a positive difference in Canada. Join us.

Position Overview

Are you curious about innovation in news media? Do you get excited about uncovering unmet user needs and insights that will become elemental to a user experience? Do you nerd out on systematizing your team’s research practice? If so, read on

As Lead UX researcher, you will create an Experience Vision for The Globe, and apply order and automation to our UX research operations and practice.

What can you expect during 18 months working at The Globe? You will:
  • Analyze, organize, apply systems and automate our UX research operations
  • Dig into our existing research and data to map the complete user journey across all touchpoints
  • Do discovery work to deeply understand our readers’ personal contexts and uncover unmet needs that will be instrumental to our strategy to build an exceptional, possibly surprising and definitely delightful reader experience
  • Produce an Experience Vision that will be fundamental to The Globe’s product strategy
  • Communicate your findings to The Globe’s executive team, the Product Design team, and leaders in Editorial, Marketing and Revenue on a regular basis
  • Mentor our product design team to level up their research skills
You will bring:
  • 8+ years of experience in UX, with significant experience in UX research
  • Your passion for user experience and design thinking
  • A strong desire to be innovative within the news, content publishing and media industry
  • Experience optimizing a research library (we use Airtable), best-practices research techniques and templates, and systems to socialize findings
  • Confidence through experience communicating with leadership and facilitating stakeholder alignment
  • Charisma and clarity in oral communication and documentation
  • Experience working with data and metrics
  • Proven ability to translate both qualitative and quantitative insights to innovation in user experience
  • A positive attitude that embraces diversity and inclusion in the workplace: you have a learning mindset and take initiative to act on feedback and information
  • Extensive experience using research tools such as Airtable, Miro, Google suite or Microsoft
WHY CHOOSE THE GLOBE:

The Globe’s mission is to deliver essential content – news, information, analysis and insights – for aspiring individuals and strong communities. The Globe is committed to providing a respectful and inclusive workplace that upholds our values of integrity, collaboration, innovation and accountability.

As Canada’s most respected media brand The Globe is dedicated to making a difference to Canada and you can make a difference by working with us.

WE OFFER:
  • Competitive compensation to ensure we hire, retain and reward team members
  • Hybrid work environment that promotes work-life balance
  • Generous vacation and flexible work arrangements
  • Parental leave top-up
  • Competitive health and dental benefits
  • Defined Benefit pension plan
  • Annual wellness subsidy
  • On-site chiropractor and registered massage therapist
  • Employee and family assistance program
  • Free digital subscription to globeandmail.com and 40% off other Globe products
  • Education assistance for external training courses
SUPPORTING YOUR GROWTH:
  • We are committed to creating equitable opportunities for all employees, to enable everyone to reach their full potential. This commitment is embedded in our strategic plan and core values.
  • There are lateral and upward advancement opportunities for rewarding and developing careers.
  • We believe in mentorship and collaborative peer-to-peer learning and have both formal and informal programs in place to encourage knowledge-sharing.
  • We support continuing education and provide both internal and external opportunities for training and development.
VACCINATION POLICY:

All offers of employment with The Globe and Mail are conditional upon the candidate being Fully Vaccinated. To be Fully Vaccinated is defined as someone who has received the full series of a vaccine or a combination of vaccines accepted by the Government of Canada (currently Pfizer, Moderna, AstraZeneca, Janssen) and has received the last dose at least 14 days prior to their start date. To prove they are Fully Vaccinated, all new hires will be required to provide evidence by emailing a copy of their vaccine dose administration receipt(s) to Human Resources prior to their start date. Those seeking exemption based on one or more of the protected grounds in the Human Rights Code will need to provide their request for accommodation to Human Resources for approval. If the accommodation request is not approved and the candidate is not Fully Vaccinated, any offer of employment will be revoked.

THE GLOBE AND MAIL IS DEDICATED TO DIVERSITY AND INCLUSION IN THE WORKPLACE

The Globe and Mail is committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We believe this strengthens our business and our journalism. We welcome and encourage applications from individuals from all groups, regardless of race, ethnicity, culture, gender, sexual orientation, religion, socio-economic status, age, and physical ability. As required by the Federal Contractors Program, The Globe also tracks the proportion of staff in the four Employment Equity categories (Women, Aboriginal Peoples, Persons with Disabilities, and Members of Visible Minorities) to ensure we are reflecting the areas in which we work.

The Globe and Mail offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.

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