Customer Engagement Specialist

2 months ago

Calgary, Alberta, Canada Techtronic Industries Full time
About the Role

We are seeking a highly motivated and results-driven Sales and Service Representative to join our team at Techtronic Industries. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth in our retail partner locations.

Key Responsibilities
  • Customer Service and Sales: Provide best-in-class sales and service to customers, demonstrating a deep understanding of TTI products and services.
  • Merchandising and Inventory Management: Maximize sell-through of TTI products by properly merchandising point of purchase material and collaborating with internal teams to ensure optimal product availability.
  • Strategic Initiatives and Promotions: Support and implement strategic corporate brand marketing initiatives and promotional activities to drive sales growth and customer engagement.
  • Team Collaboration: Collaborate with internal teams, including marketing, district supervisors, and brand sales team to share best practices and support overall business objectives and initiatives.
  • Inventory Management and Analysis: Monitor inventory levels closely, collaborating with key decision makers to ensure optimal product availability and minimize out-of-stock situations.
  • Relationship Building: Strengthen and maintain positive relationships with customers, Team TTI management, and our retail partners.
  • Performance Analysis and Improvement: Monitor weekly sales and analyze results to identify additional opportunities to increase sales and improve performance.
  • Leadership Development and Training: Participate in the Leadership Development Program and implement acquired skills to deliver results and drive business growth.
  • Product Training and Education: Initiate and provide in-store product training sessions, events, and demonstrations to educate store associates and customers.
  • Store Operations and Maintenance: Ensure that the shelves are stocked with TTI's products and displayed accordingly, and maintain a clean and organized store environment.
Requirements
  • Education and Experience: Completed post-secondary education; business-related degree is preferred.
  • Work Authorization and Travel: Legally entitled to work full-time in Canada and able to travel as required, including to the United States.
  • Health and Safety: Fully vaccinated against Covid and able to lift and transport heavy objects.
  • Driver's License and Abstract: Valid full provincial driver's license and clean driving abstract.
What We Offer
  • Competitive Compensation and Bonus Structure: Competitive base salary and bonus structure.
  • Company Benefits and Perks: Company vehicle, iPhone, and laptop, health benefits coverage, including vision care, dental care, wellness programs, and more.
  • Professional Development and Growth: Registered Retirement Savings Plan with employer matching contributions and opportunities for professional development and growth.

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