Call Centre Team Lead

10 hours ago

Abbotsford, British Columbia, Canada Amani Ventures Full time
Job Description

Amani Ventures is seeking a highly skilled Call Centre Agent Supervisor to join our team. As a key member of our operations team, you will be responsible for leading a team of 5-10 customer service representatives and ensuring the smooth operation of our call centre.

Key Responsibilities
  • Conduct regular performance reviews to ensure team members are meeting their targets and providing excellent customer service.
  • Recruit, hire, and train new team members to ensure the team is adequately staffed and equipped to handle customer inquiries.
  • Coordinate and assign work to team members to ensure efficient use of resources and effective customer service delivery.
  • Maintain the operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
Requirements
  • Secondary (high) school graduation certificate.
  • Experience in a customer-facing role, preferably in a call centre environment.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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