Customer Service Team Lead

3 days ago


Abbotsford, British Columbia, Canada Amani Ventures Full time
Job Summary

Amani Ventures is seeking a highly skilled Call Centre Agent Supervisor to join our team. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring the delivery of exceptional customer service.

Key Responsibilities
  • Conduct regular performance reviews to assess team members' skills and provide feedback for improvement.
  • Recruit, hire, and train new team members to ensure a high-performing team.
  • Coordinate and assign work to team members to ensure efficient use of resources and meet business objectives.
  • Maintain the operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
Requirements
  • Secondary (high) school graduation certificate.
  • Experience in a customer service or supervisory role is an asset.
  • Ability to lead and motivate a team of customer service representatives.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Working Conditions
  • 5-10 team members.
  • Permanent work term.
  • English language required.
  • 35 to 40 hours per week.


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