Customer Service Team Lead

1 week ago


Abbotsford, British Columbia, Canada Amani Ventures Full time
Job Description

Amani Ventures is seeking a highly skilled Call Centre Agent Supervisor to join our team. As a key member of our customer service team, you will be responsible for leading a team of 5-10 people and ensuring the delivery of exceptional customer service.

Key Responsibilities
  • Conduct performance reviews to ensure team members are meeting their goals and objectives.
  • Recruit and hire staff to fill vacant positions and maintain a high-performing team.
  • Co-ordinate, assign, and review work to ensure efficient use of resources and meet business objectives.
  • Maintain the operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
Requirements
  • Secondary (high) school graduation certificate.
  • Experience an asset.
  • Permanent employment.
  • English language proficiency.
  • 35 to 40 hours per week.
About Us

Amani Ventures is a dynamic and growing company that values its employees and customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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