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Technical Support Specialist

1 month ago


Edmonton, Alberta, Canada Gill Multimedia Ltd. Full time

{"h1": "User Support Technician", "p": "At Gill Multimedia Ltd., we are seeking a skilled User Support Technician to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our users, ensuring they have a seamless experience with our products and services.

Responsibilities:

* Respond to user inquiries and resolve technical issues in a timely and professional manner
* Collaborate with cross-functional teams to identify and implement solutions to user difficulties
* Provide training and guidance to users on the effective use of our products and services
* Maintain accurate records of user interactions and technical issues
* Participate in the development and implementation of new technical support processes and procedures

Requirements:

* College/CEGEP diploma or equivalent
* 7 months to less than 1 year of experience in a technical support role
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Strong knowledge of computer systems and software

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.

Work Language: English
Hours: 40 hours per week
Work Term: Permanent
"}