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Executive Director of Customer Experience

2 months ago

Québec, Quebec, Canada Leger Full time

About the Role

The Senior Vice President of CX Strategy will drive the growth and expansion of our CX business, leveraging their expertise in client acquisition, management, and sales strategy within the CX domain. This role requires a strategic and results-driven professional with a deep understanding of the CX industry, trends, clients, and technologies.

Key Responsibilities

  1. Develop and execute strategic sales plans to drive business growth and expansion.
  2. Manage client portfolio, identify new business opportunities, and develop relationships with key stakeholders.
  3. Act as the spokesperson for CX solutions, presenting to senior executives and stakeholders, and inspiring internal teams to deliver exceptional client experiences.
  4. Stay up-to-date with market trends, competitor activities, and industry developments to position CX offerings strategically.

Requirements

  1. A minimum of ten years of relevant professional experience in a recognized organization or with their own company related to market research and customer experience.
  2. Deep understanding of the CX industry, trends, clients, and technologies (Qualtrics, Medallia, Forsta, Question Pro, etc.).
  3. Bilingual (French and English), with experience in both the Quebec and rest of Canada markets.

Preferred Qualifications

  1. Leadership Skills: Strong leadership and team management capabilities.
  2. Communication Skills: Excellent verbal and written communication skills, with the ability to present to senior executives and stakeholders.
  3. Strategic Thinking: Ability to develop and execute strategic sales plans.
  4. Networking Skills: Strong networking and relationship-building skills.