Technical Solutions Professional

5 days ago


Vancouver, British Columbia, Canada T-Net British Columbia Full time

Company Overview


Global Relay is a pioneering enterprise information archiving company, renowned for its industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. For over 20 years, we have been setting the standard in this field, providing secure data capture and preservation services to highly regulated firms worldwide.



Salary


We offer a competitive salary range of $80,000 - $110,000 per year, along with an attractive benefits package, including extended health benefits, virtual healthcare, and a wellness allowance.



Job Description


The Technical Solutions Engineer plays a crucial role in driving the technical onboarding of Global Relay Message and serves as a subject matter expert for data integration. Key responsibilities include:



  • Providing front-line technical assistance to customers
  • Liaising with vendors to understand product requirements and enhancements
  • Conducting competitive analysis and market research
  • Identifying opportunities for growth and recommending strategies
  • Escalating technical service issues, including customer inquiries and sales demos
  • Troubleshooting complex project implementation issues
  • Working with Product Managers to stay up-to-date on current offerings and roadmaps
  • Serving as the voice of the customer to drive continuous improvement across the product
  • Maintaining competitive intelligence on primary competitors
  • Delivering knowledgeable service during demonstrations of Global Relay products


About You


To succeed in this role, you will need:



  • 3+ years of experience in technical and/or sales customer service
  • Aptitude to learn and communicate technical subject matter
  • Eloquence in translating technological solutions into business value
  • Previous experience in a SaaS sales environment
  • A solid understanding of product delivery and implementation from a customer perspective
  • Outstanding organizational skills and attention to detail
  • Experience using SalesForce or other CRM systems (desirable)


Benefits


As a valued member of our team, you can expect:



  • A comprehensive extended health benefits program
  • Virtual healthcare and a wellness allowance
  • Paid sick days
  • A maternity/parental enhancement program
  • Corporate bonuses
  • An RRSP contribution matching program


Our Culture


At Global Relay, we are committed to diversity, equity, and inclusion. We believe in a hybrid work model that balances collaboration with the team and focus time from home. If you're passionate about making a difference in a dynamic and innovative company, we encourage you to explore this opportunity further.



About Our Location


We are based in British Columbia, Canada, and are proud to be a part of the vibrant tech community in T-Net. Join us in shaping the future of enterprise information archiving and make a meaningful impact in your career.



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