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Customer Success Director

2 months ago

London, Ontario, Canada Amberes Full time
Director of Customer Success

Amberes is seeking a seasoned professional to lead our customer success efforts. As Director of Customer Success, you will be responsible for driving revenue growth through strategic account management, team leadership, and collaboration with cross-functional teams.

Key Responsibilities:
  • Lead a team of account managers and customer success specialists to achieve revenue targets and deliver exceptional customer experiences.
  • Develop and execute strategies to help customers achieve their business outcomes, including upsell, cross-sell, and renewal opportunities.
  • Collaborate with leaders in services, sales, engineering, and product teams to ensure customer success and drive business growth.
  • Analyze customer data to identify trends and opportunities for growth, and develop actionable plans to address customer needs.
  • Develop and promote a vision for customer success that aligns with company strategies and inspires team members to deliver exceptional results.
Requirements:
  • 10+ years of experience in customer-facing roles, with at least 5 years in people management.
  • Proven track record of driving revenue growth through strategic account management and team leadership.
  • Strong technical and managerial acumen, with excellent communication and presentation skills.
  • Experience in CRM and SaaS industries, with a strong understanding of customer success strategies and metrics.