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Box Office Associate

2 months ago

NiagaraontheLake, Ontario, Canada Shaw Festival Theatre Full time
Job Title: Box Office Representative

Job Summary:

The Shaw Festival Theatre is seeking a highly skilled and customer-focused Box Office Representative to join our team. As a key member of our sales department, you will be responsible for providing exceptional service to our patrons, processing ticket orders, and assisting with daily box office operations.

Key Responsibilities:

  • Provide professional, friendly, and informative service to patrons via phone, in-person, and mail.
  • Process ticket orders accurately and efficiently, ensuring a hassle-free experience for our customers.
  • Assist fellow employees and patrons with any questions or concerns, demonstrating excellent communication and interpersonal skills.
  • Participate in sales activities, including add-on and incentive programs, to meet ticketing, ancillary, and Membership goals.
  • Assist patrons to ensure a win-win situation, providing solutions to their needs and concerns.
  • Assist with outbound sales, marketing, and informational calls to patrons, promoting our shows and services.
  • Contribute to the daily operations of the box office, performing additional duties as assigned.

Requirements:

To be successful in this role, you must be reliable, have excellent communication and interpersonal skills, be able to work and problem-solve independently, and work within our departmental values of communication, respect, adaptability, and unity.

What We Offer:

The Shaw Festival Theatre is an equal opportunity employer committed to a barrier-free recruitment and selection process. We encourage and invite applications from applicants who identify as Indigenous, Black or as persons of colour (IBPOC), the LGBTQ2+ communities, and those identifying as gender fluid. We are committed to increasing diversity and inclusion in our audiences, programs, and hiring practices.

We acknowledge and honour the land upon which we gather as the historic and traditional territory of First Nations peoples, specifically the Neutral Nation, the Mississauga, and the Haudenosaunee.