Manager, Public Safety

3 months ago

Vancouver, Canada Pacific National Exhibition Full time

**Job Description**:
**Full-time; Permanent**

**Date Posted: October 8, 2024**

**Who we are**

The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 114-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair and winter Fair which average more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.

At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community.

Reporting directly to the Director of Safety & Security, the **Manager, Public Safety** is the primary leader responsible for ensuring a safe and secure environment for all guests, staff, and assets at the PNE. The role involves overseeing security operations, emergency response planning, staff management, and the coordination of safety initiatives for events and day-to-day operations.

**Why join our Team?**
- Exhilarating and fun-loving culture
- Flexible work environment
- Opportunity for free or discounted tickets to shows, events, sports games, and much more
- Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands
- Competitive compensation package
- Opportunity to create lasting memories and friendships

**What will you do this year?**

In your role as a **Manager, Public Safety**, your primary accountabilities will be to:

- Lead the safety and security of public areas, staff, venues, and grounds, ensuring compliance with safety regulations, fire protocols, and security measures.
- Foster a culture of exceptional guest experience by prioritizing safety, attentiveness, and proactive problem-solving, ensuring every guest enjoys a welcoming and memorable experience.
- Design, implement, and manage safety and security programs, incident response plans, and preventive strategies to maintain a safe environment.
- Lead the coordination of crowd control, access management, and emergency preparedness strategies to ensure the safety and smooth execution of events.
- Recruit, train, and guide the Public Safety team, including part-time and event-specific staff, fostering a culture of service excellence and high performance.
- Responsible for investigation of accidents, thefts and other incidents that may require liaising with Vancouver Police, Vancouver Fire, Insurance Adjusters, Gaming Policy & Enforcement Branch (GPEB) and WorkSafe BC.
- Collaborate with internal departments and external partners, including law enforcement, regulatory bodies, and event organizers, to coordinate comprehensive safety and security efforts.
- Manage the distribution and security of access credentials, keys, and restricted areas, ensuring the proper use and oversight of critical access points.
- Prepare and monitor budgets, forecasts, and resource needs, ensuring the efficient allocation of funds and personnel.
- Provide input on capital expenditure budgets, participating in the planning and execution of safety-related capital projects.
- Build and nurture relationships with clients, guests, contractors, tenants, and stakeholders, addressing security concerns promptly and effectively.
- Ensure adherence to all relevant legislation, including the Criminal Code, provincial and federal statutes, and internal policies.
- Prepare detailed reports, including incident logs and staff activities, implementing corrective actions where necessary.
- Actively participate as a member of the PNE Health and Safety Committee, contributing to ongoing improvements in workplace safety.
- Be available for evening and weekend hours as required for event schedules.

**Who will you provide leadership to?**

**Direct Reports**
- Assistant Manager, Public Safety & Site Security
- Assistant Manager, Public Safety & Event Security
- Coordinator, Public Safety

**In-Direct Reports**
- Site Security
- Public Safety Supervisors (Captains)
- First Aid Supervisors (Captains)
- Hosts/Ambassadors
- Event Security Guards (in-house and contracted services)
- Security Dispatchers
- First Aid Attendants

**What else?**
- University degree in a relevant field or equivalent experience in safety, security, or even

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