Senior Account Resolution Specialist
1 week ago
Unlock a fulfilling career as a Senior Account Resolution Specialist at Lightspeed, where you'll play a vital role in our Capital and Payments team. Based in Montreal, this temporary 12-month contract offers a unique opportunity to grow with our dynamic company.
About the Role:
We're seeking a highly skilled individual to join our team of 8 people, fostering a collaborative environment that encourages growth and development. As a Senior Account Resolution Specialist, your primary responsibilities will include:
- Conducting outbound calls to collect on overdue accounts by negotiating suitable repayment plans with customers.
- Managing customer overdue accounts and collection activities, ensuring exceptional execution results in the collection of financial loans.
- Documenting collections activities and processes through superior administration skills.
- Professionally negotiating with consumers and exploring money sources to determine the best possible arrangement.
- Issuing dunning letters and referring cases to a collection agency when necessary.
Requirements:
To succeed in this role, you'll need:
- A minimum of 2 years' experience in collections or a target-driven call centre environment.
- Previous experience collecting for a financial institution (i.e., bank, credit card company).
- Strong communication skills in English and French, both written and verbal, to effectively communicate with bilingual customers.
Benefits:
We offer a competitive salary of approximately $60,000 - $80,000 per annum, based on location and experience, plus an array of benefits that promote work-life balance and professional growth. These include:
- A truly flexible hybrid environment, allowing you to work from home three days a week.
- Genuine career opportunities within a company that's constantly innovating and expanding.
- A collaborative team environment that encourages growth and development.
- Lightspeed RSU program, making everyone an owner.
- Unlimited paid time off policy.
- Flexible working policy.
- Health insurance.
- Health and wellness benefits.
- Possibility for transit fees to be covered.
- Paid leave assistance for new parents.
- LinkedIn Learning access.
- Volunteer day.
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