Senior Account Resolution Specialist

1 week ago


Montreal, Quebec, Canada Lightspeed Full time

Unlock a fulfilling career as a Senior Account Resolution Specialist at Lightspeed, where you'll play a vital role in our Capital and Payments team. Based in Montreal, this temporary 12-month contract offers a unique opportunity to grow with our dynamic company.

About the Role:

We're seeking a highly skilled individual to join our team of 8 people, fostering a collaborative environment that encourages growth and development. As a Senior Account Resolution Specialist, your primary responsibilities will include:

  • Conducting outbound calls to collect on overdue accounts by negotiating suitable repayment plans with customers.
  • Managing customer overdue accounts and collection activities, ensuring exceptional execution results in the collection of financial loans.
  • Documenting collections activities and processes through superior administration skills.
  • Professionally negotiating with consumers and exploring money sources to determine the best possible arrangement.
  • Issuing dunning letters and referring cases to a collection agency when necessary.

Requirements:

To succeed in this role, you'll need:

  • A minimum of 2 years' experience in collections or a target-driven call centre environment.
  • Previous experience collecting for a financial institution (i.e., bank, credit card company).
  • Strong communication skills in English and French, both written and verbal, to effectively communicate with bilingual customers.

Benefits:

We offer a competitive salary of approximately $60,000 - $80,000 per annum, based on location and experience, plus an array of benefits that promote work-life balance and professional growth. These include:

  • A truly flexible hybrid environment, allowing you to work from home three days a week.
  • Genuine career opportunities within a company that's constantly innovating and expanding.
  • A collaborative team environment that encourages growth and development.
  • Lightspeed RSU program, making everyone an owner.
  • Unlimited paid time off policy.
  • Flexible working policy.
  • Health insurance.
  • Health and wellness benefits.
  • Possibility for transit fees to be covered.
  • Paid leave assistance for new parents.
  • LinkedIn Learning access.
  • Volunteer day.


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