Digital Transformation Training Specialist

2 weeks ago


Golden Horseshoe, Canada Scotiabank Full time
Job Description

Estimated Salary: $80,000 - $120,000 per annum.

Company Overview

Scotiabank is a leading financial institution committed to results in an inclusive and high-performing culture. Our Global Transaction Banking team supports Small Business, Commercial, and Corporate clients with effective treasury management solutions.

About the Role

We are seeking a Digital Transformation Training Specialist to provide training to internal staff supporting Scotiabank's Small Business, Corporate & Commercial clients on all services supported by the Client Service and Operations teams. The role will be responsible for new hire and existing staff training across all Client Service and Operations teams.

  • Deliver high-quality training sessions to ensure a high level of knowledge and confidence in using Scotiabank's Global Transaction Banking products and services.
  • A thorough understanding of the Global Transaction Banking products and services.
  • Maintain training schedules with department management.
Responsibilities

The successful candidate will contribute to enhancing the competitiveness, marketability, and sale of Global Transaction Banking products by supporting internal partner, sales, and support team training. Key responsibilities include:

  • Acting as an ongoing resource within all areas of Global Transaction Banking and internal bank departments.
  • Participating in creation and maintenance of training documentation for Global Transaction Banking - Learning and Development.
  • Communicating new and updated product changes to all impacted groups including any product enhancement training sessions.
  • Delivering training to internal partners, as needed, using various channels on assessed needs.
Requirements

To succeed in this role, you will need:

  • Strong product knowledge to deliver comprehensive training sessions to Scotiabank's Internal Employees.
  • Strong communication skills (oral and written) as a critical means of managing customer needs to maximize the quality of training sessions delivered.
  • Aptitude for managing multiple simultaneous projects with competing priorities; inherent ability to provide timely updates under pressure.


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