Program Supervisor for Eviction Prevention Services

1 week ago

Canada TNG Community Services Full time

About the Role

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The TNG Community Services is seeking an experienced and skilled Program Supervisor to lead our Eviction Prevention in the Community (EPIC) program. This is a dynamic opportunity for a highly motivated individual to make a significant impact in addressing homelessness and housing instability in our community.

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Job Summary

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The Program Supervisor will be responsible for overseeing the daily operations of the EPIC program, including supervising staff, managing departmental reporting requirements, liaising with landlords, and coordinating mediation and conflict resolution as appropriate. The ideal candidate will have a strong background in social work or a related field, with at least 2 years of experience in a leadership role and 4 years of experience in community or social service organizations, particularly in housing supports.

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Main Responsibilities

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  • Review and monitor SMIS case management records of each team member on a weekly basis

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  • Assign and distribute new referrals equally amongst EPIC workers on a timely basis, preferably within the same business day

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  • Hire and train new staff, performance management, supportive supervision, and performance appraisals of EPIC staff

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  • Attend all meetings set out by the City of Toronto and provide updates of meetings to both staff and Manager via email or in person as appropriate

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  • Attend UHHS department meeting, leadership meeting and EPIC team meeting, and others as required

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  • Organize and lead regular team meetings and debriefs

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  • Liaise with City of Toronto EPIC Supervisor/equivalent regarding any matters related to the program

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  • Ensure caseloads, monthly spreadsheets and statistical reports are prepared and filed as required

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  • Coordinate and monitor team activities relating to staff attendance, expense claims, client service data entry, and reporting

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  • Coordinate with UHHS program managers and coordinators for City's TGRIP mid year and year end reporting

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  • Support clients during times when staff are absent

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  • Organize all program information and provide report updates to City of Toronto when required

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  • Create a landlord contact list for staff to consult with to assist with re-housing situations and circulating list to team members

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  • Other tasks as required

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About You

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We are looking for someone who is passionate about making a difference in the lives of vulnerable individuals and families. As a successful candidate, you will possess:

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  • A diploma or degree in Social Work or relevant field pertinent to this work or equivalent combination of years of relevant work experience, skills and trainings

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  • Minimum 2 years' experience in a leadership role and 4 years' experience in community or social service organizations, particularly in housing supports

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  • Experience supervising or coordinating staff, preferably in a unionized environment;

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  • Good oral and written communication skills

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  • Strong and flexible problem-solving ability

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  • Understanding of the issues facing vulnerable tenants

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  • Skills in assessment, case management, advocacy, and negotiation

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  • Knowledge of community resources and community services

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  • Access to a personal vehicle that can be used for work is an asset

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  • Knowledge of the social services and community resources available, and how to access them

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  • Competence in the use of computer software, and familiarity with using a database.

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  • The ability to work with minimal supervision.

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  • The skill and patience to work under pressure while maintaining a calm, patient manner.

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  • The willingness and flexibility to alter work schedules and regular duties to accommodate the needs of the program clients.

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Salary Range: $60,640 - $68,228 per annum

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What We Offer

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TNG Community Services offers a competitive salary range and a comprehensive benefits package. If you are a motivated and experienced professional who is passionate about making a difference in the lives of vulnerable individuals and families, we encourage you to apply.

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How to Apply

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Please submit your application, including your resume and cover letter, to [insert contact information].

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