After Hours Service Coordinator

2 days ago


Canada TNG Community Services Full time

The TNG Community Services is a multi-service agency that encompasses Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen's Community House.

As a key member of our team, you will be responsible for providing exceptional service and support to our clients and staff during after-hours periods.

We are seeking a highly skilled and experienced individual to fill the role of After Hours Supervisor - Relief with our Independent Living department. This is a relief position, non-bargaining unit, offering varied hours per week.

This role offers a competitive hourly rate of $39.08 and provides opportunities for professional growth and development in a dynamic community-based organization.

In this role, you will report to the Senior Manager, Client Care Services and be responsible for tasks related to after-hours service and support for all Personal Support and Homemaking programs and services.

Your key duties will include:

  • Providing crisis intervention for clients and staff as needed
  • Communicating effectively with agency office staff to provide, coordinate and receive information about client/staff issues
  • Coordinating and scheduling client visits for assigned cases and new client referrals
  • Maintaining a good working relationship with funders, including effective communication and follow-up of critical issues after hours
  • Working effectively with all TNG staff in the event of staff absence as required and according to staff availability and seniority
  • Continuous monitoring of HPG and timely response according to urgency of update
  • Monitoring TNG office voicemail and email as required and following up as needed
  • Ensuring accurate scheduling of services in accordance with contractual obligations and service authorizations

To succeed in this role, you will require:

  • A minimum of 3 years related supervisory experience
  • Post-secondary diploma or degree in social services, gerontology or other related discipline; or equivalent combination of relevant education and work experience
  • Excellent initiative, judgement, conflict resolution, problem-solving, organizational, interpersonal and team-building skills
  • Experience supervising staff in a unionized environment is an asset
  • Sensitivity and experience working with people from diverse communities, and knowledge of issues affecting seniors, homeless and marginally housed populations, chronically ill and low-income adults, and the implementation of non-discriminatory policies
  • Excellent communication skills (written and verbal)
  • Work experience, proficiency with scheduling software and databases such as CIMS and AlayaCare
  • Proficiency with computers, programs such as MS Word, Excel, Outlook, Internet
  • Ability to work effectively, independently and offsite
  • Ability to work flexible working hours including overnights and weekends
  • Previous working experience in a community-based organization is an asset
  • Fluency in a second language is an asset

TNG Community Services is committed to reflecting the communities we serve and to nurturing a respectful and inclusive work environment for all. We encourage qualified applicants of all ages, races, colours, ethnic origins, religions, abilities, gender identities, gender expression and sexual orientations to apply.



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