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Hotel Operations Supervisor

1 month ago

Salmon Arm, Canada SureStay Plus Hotel by Best Western Salmon Arm Full time
Hotel Clerk Supervisor Job Description

We are seeking a highly organized and detail-oriented Hotel Clerk Supervisor to join our team at SureStay Plus Hotel by Best Western Salmon Arm. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of customer service.

Key Responsibilities:
  • Coordinate activities with other work units or departments to ensure efficient hotel operations.
  • Establish and maintain work schedules and procedures to meet business needs.
  • Perform same duties as workers supervised, providing guidance and support as needed.
  • Prepare and submit reports to management on a regular basis.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist guests with special needs, ensuring their comfort and satisfaction.
  • Coordinate, assign, and review work to ensure tasks are completed efficiently.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain operation of computer systems, equipment, and machinery, arranging repair work as needed.
  • Requisition materials and supplies to support hotel operations.
Work Conditions and Physical Capabilities:
  • Attention to detail is essential in this role.
  • Fast-paced environment with a large workload.
  • Standing for extended periods is required.
  • Tight deadlines and working under pressure are common.
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 30 to 40 hours per week.