Hotel Operations Manager

3 weeks ago

Salmon Arm, Canada SureStay Plus Hotel by Best Western Salmon Arm Full time
Job Title: Hotel Clerk Supervisor

We are seeking a highly organized and detail-oriented Hotel Clerk Supervisor to join our team at SureStay Plus Hotel by Best Western Salmon Arm. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of customer service.

Key Responsibilities:
  • Co-ordination and Scheduling: Co-ordinate activities with other work units or departments to ensure efficient hotel operations.
  • Work Scheduling and Procedures: Establish work schedules and procedures to maintain a smooth and productive work environment.
  • Supervision and Training: Perform same duties as workers supervised, provide guidance and training to ensure staff are equipped to handle guest needs.
  • Reporting and Problem-Solving: Prepare and submit reports, resolve work problems, and provide technical advice to improve productivity and product quality.
  • Guest Services: Assist clients/guests with special needs, co-ordinate, assign, and review work to ensure exceptional guest experiences.
  • Staff Management: Hire and train staff in job duties, safety procedures, and company policies.
  • Equipment Maintenance: Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
  • Supply Management: Requisition materials and supplies as needed.
Work Environment and Physical Demands:
  • Attention to Detail: Maintain attention to detail in a fast-paced environment with a large workload.
  • Physical Demands: Stand for extended periods, work under pressure, and meet tight deadlines.
Requirements:
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Language: English is the primary language of communication.
  • Work Schedule: 30 to 40 hours per week.

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