Home and Community Care Team Manager

6 days ago

Mississauga, Ontario, Canada VON Canada (Ontario) Full time

Job Summary:

The Home and Community Care Team Manager plays a pivotal role in ensuring the provision of safe, effective quality client care within their program area. As a registered nurse, you will provide professional leadership to staff, manage the delivery of in-home care services, supervise and train team members, and contribute to the development and implementation of quality improvement activities.

Responsibilities:

  • Directs and monitors the delivery of client care services and day-to-day functions and performance of front-line staff in accordance with current regulatory guidelines and VON policies, procedures, and standards.
  • Assists staff in completing risk assessments, investigations of issues, injuries, and reporting related to client or employee incidents.
  • Monitors performance related to funder expectations regularly and contributes to the development and implementation of quality improvement activities to achieve performance targets through monitoring of reported services.
  • Guides new employees through the orientation process and ensures all probationary reviews and stay interviews are completed.
  • Applies knowledge of relevant collective agreements and local labor rules in daily decision-making activities.
  • Participates in budget preparation, financial performance management, and measurement reports.
  • Collaborates with internal stakeholders to develop team procedures and guidelines to ensure best practices are met in the completion of all tasks or programs.
  • Builts and sustains strategic relationships with current, new, and prospective VON partners and community organizations.
  • Receives and documents all employee, family, and client complaints or issues related to service delivery and escalates, if required, to the appropriate Director.
  • Participates in the on-call rotation.
  • Ensures occupational health and safety policies, programs, and activities are performed by staff, in compliance with VON's health and safety policies and guidelines and the Occupational Health and Safety Act.

Required Skills and Qualifications:

  • Post-secondary education in a related field
  • Regulated Health Professional and certification as a Registered Nurse
  • A minimum of 5 years' experience in the functional area being overseen
  • A minimum of 2 years' experience managing others
  • Experience in community work and working with community partners in a collaborative way
  • Experience engaging with municipal, provincial, and national external groups in a related field
  • Experience in negotiation, conflict management, financial management, and working with staff and volunteers

Estimated Salary: $80,000 - $110,000 per year

Location: Ontario, Canada

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