HR Coordinator, EOR Specialist

1 month ago

Toronto, Ontario, Canada Rippling Full time
About Rippling

Rippling is a cutting-edge unified workforce platform that empowers businesses to manage their HR and IT needs in one place. By connecting all business systems to a single source of truth for employee data, Rippling automates manual work, streamlining processes such as onboarding, payroll, benefits, and more.

The Role

As an HR Coordinator, you will be the primary point of contact for international hires, supporting clients and EOR employees from onboarding to offboarding. Your responsibilities will include:

  • Providing timely and professional support for HR-related inquiries, including hiring, leave management, performance management, investigations, and terminations.
  • Triage international cases through Salesforce and assign them to the appropriate HR Advisor.
  • Supporting leave of absence management, performance management, terminations, and other HR challenges that present legal or regulatory risk.
  • Coordinating employee claims related to unemployment benefits, leave, or disability benefits, and workers' compensation.
  • Ensuring accurate completion of regulatory and employment checks.
  • Partnering with payroll and operations teams to resolve client and EOR employee questions within defined timelines.
  • Creating and maintaining SOPs, Client Guides, and Help Center articles.
  • Collaborating with product and engineering teams to develop a best-in-class HR Services offering that leverages technology to ease HR compliance.
Requirements

To succeed in this role, you will need:

  • 2+ years of experience providing HR support in a fast-paced organization.
  • A deep understanding of human resources best practices.
  • Experience managing employee claims related to unemployment benefits, leave, and disability benefits, workers' compensation, and employee grievances.
  • Strong project management and organizational skills, with excellent attention to detail, time management, and project execution.
  • Excellent client-facing verbal and written communication skills.
  • Professional working proficiency in English.
  • Benefits and pension administration experience is a plus.

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