Bilingual Team Lead

4 days ago

Ottawa, Ontario, Canada Alliance for Healthier Communities Full time

Job Title: "Alternate Neighbourhood Crisis Response Bilingual Team Lead"

Job Summary: We are seeking a highly skilled and experienced Bilingual Team Lead to join our team as part of the Alternate Neighbourhood Crisis Response (ANCHOR) Program.

About the Program: The ANCHOR Program is a collaborative initiative involving various partners, providing a community-based, non-police response and follow-up for individuals experiencing crises in the Centretown and Somerset West catchment areas.

Key Responsibilities:

  • Lead the day-to-day operations of the ANCHOR program/teams.
  • Work with leadership from both community health centres to ensure integration and provide coordinated, seamless service delivery.
  • Supervise crisis response workers at CCHC and SWCHC's main offices and at off-site locations, including staff working shifts across this 24-hours-a-day, 7-days-a-week operation.
  • Support the day-to-day functioning of CCHC and SWCHC's mobile crisis response for ANCHOR using expertise in harm reduction and trauma-informed care.
  • Provide hands-on support by coordinating and monitoring team activities, providing coaching and mentorship to team members, and leading best practices in client care planning, practice support and debriefing for complex cases.
  • Work collaboratively with staff from within CCHC, SWCHC and community partners to ensure a high standard of care for individuals accessing support through the ANCHOR program.

Requirements:

  • Post-secondary degree in social work, mental health and substance use or related field or equivalent combination of educational, professional, and lived experience.
  • Minimum 3-5 years of experience in service delivery related to harm reduction, trauma-informed care, mental health, and/or substance use health and addictions.
  • Experience supporting or coordinating teams in a health and social service environment.
  • Experience with data collection and reporting.
  • Excellent verbal and written communication skills.
  • Advanced experience working with individuals with mental health, substance use health and/or addictions.
  • Advanced skills and knowledge in service delivery related to harm reduction, trauma-informed care, mental health, and/or substance use health and addictions.
  • Understanding of best practices related to interdisciplinary team care coordination and case management.
  • Highly developed problem solving and crisis management skills.
  • Demonstrated understanding of the systemic barriers to care faced by individuals who are unhoused/living with mental illness and/or substance use; newcomers; Black, Indigenous, and racialized communities; trans and 2SLGBTQIA+ individuals.
  • Demonstrated skills in supporting teams, debriefing, dealing with pressures and problem-solving.
  • Ability to function as a member of a team, share roles and work cooperatively with other team members.
  • Strong interpersonal skills.
  • Demonstrated understanding of and ability to apply an anti-oppression lens.
  • Demonstrated understanding of and ability to apply harm reduction and trauma-informed principles and strategies.
  • Knowledge of data collection analysis and reporting.
  • Excellent organizational and administrative skills.
  • Proficient with Microsoft Office Suite.
  • Ability to flex schedule when needed to respond to needs of a 24/7 program.
  • Identifies as member of Indigenous, Black and/or racialized communities (please clearly self-identify).
  • Driver's License (G class) required to operate a motor vehicle.
  • Lived experience related to mental health, substance use and/or homelessness (please clearly self-identify).
  • Language designation: English (written and spoken), French (spoken).

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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