Bilingual Customer Service Team Lead

4 weeks ago


Ottawa, Ontario, Canada Randstad Full time
Bilingual Customer Service Coordinator Job Description

We are seeking a highly organized and detail-oriented Bilingual Customer Service Coordinator to join our team in Ottawa.

Key Responsibilities:

  • Deliver exceptional customer service to clients over the phone and via email
  • Coordinate and plan customer interactions to ensure seamless service delivery
  • Work in a fast-paced environment and thrive under pressure
  • Utilize strong communication and problem-solving skills to resolve customer issues

Requirements:

  • Experience in a call center or high-volume customer service setting
  • Strong organizational and planning skills
  • Excellent communication and problem-solving skills
  • Bilingualism in English and French

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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