ServiceNow Expert and Implementer

7 days ago

Edmonton, Alberta, Canada Long View Systems Full time $122,000 - $160,000
About the Role

We are seeking a highly skilled ServiceNow Solutions Architect and Developer to join our Integrated Global Services team at Long View Systems. As a key member of our team, you will play a critical role in designing and implementing cutting-edge ServiceNow solutions for our clients.

Key Responsibilities
  • Design and develop ServiceNow solutions tailored to meet the specific needs of our clients, leveraging expertise in ITSM, CSM, and domain-separated instances.
  • Collaborate with Account Managers to support projects and optimize sales opportunities in key accounts.
  • Provide technical leadership and guidance throughout the entire lifecycle, from solution design to implementation and deployment.
  • Conduct thorough analysis of existing client processes and workflows, identifying areas for improvement and automation using ServiceNow.
  • Ensure the scalability, performance, and stability of ServiceNow solutions, optimizing system resources and configuration settings.
  • Conduct thorough testing of ServiceNow configurations and customizations, ensuring high-quality deliverables and adherence to industry best practices.
  • Provide technical expertise and guidance to the Long View ServiceNow support team, assisting with troubleshooting and problem resolution.
  • Provide ServiceNow platform training and mentorship to other team members in the business and at clients.
  • Ensure ServiceNow platform security configuration aligns with corporate security policies and industry best practices.
Requirements
  • 8+ years of professional experience designing and deploying ServiceNow platform technology, as well as working in a client-facing consultant position.
  • ~5+ years of experience supporting ITSM, CSM, and domain-separated instances of ServiceNow.
  • Strong communication and documentation skills, with the ability to communicate effectively both verbally and in writing, including high-quality technical documentation and diagrams.
  • Ability to interact professionally with a diverse group, including executives, managers, developers, and subject matter experts.
  • Excellent customer-facing presentation and training skills.
  • ITSM Certified Implementation Specialist (CIS-ITSM), Service Provider Certified Implementation Specialist (CIS-SP), Certified Master Architect (CMA), or Certified Technical Architect (CTA).
What We Offer
  • Career growth – permanent staff positions, paid training, career life planning, and relocation and travel opportunities.
  • Interesting work – be part of exciting projects while accessing all the latest technologies.
  • Flexible environment – a workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness.
About Long View Systems

Long View Systems is a dynamic IT provider with a reputation for building the best and most sustainable team-driven organization. We foster an inclusive environment through employee resource groups, impactful conversations, townhalls, and company-wide training, including how to reduce unconscious bias.

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