Knowledge Management Expert

2 months ago


Edmonton, Alberta, Canada Vantix Systems Inc Full time

**Job Summary**

Vantix Systems Inc is seeking a highly skilled Business Analyst to support the implementation of our IT Service Management platform, ServiceNow. As a key member of our team, you will be responsible for auditing user documentation from multiple repositories and repurposing it into ServiceNow knowledgebase articles.

**Key Responsibilities**

  • Collaborate with stakeholders to understand business requirements and objectives related to the ServiceNow implementation.
  • Assist with the integration of ServiceNow within existing platforms and tools.
  • Work closely with the ServiceNow project teams to populate the ServiceNow knowledge base according to specific organizational needs.
  • Evaluate the available documentation and assess its present validity for inclusion in the ServiceNow knowledge base.
  • Contribute to the overall ServiceNow implementation, focusing on the knowledge aspect.

**Requirements**

  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of IT service management principles and practices.
  • Experience with ServiceNow or similar IT service management platforms.


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