Logistics Systems Analyst

2 weeks ago

Toronto, Ontario, Canada BlueRock TMS B.V. Full time
About BlueRock TMS

We are a leading provider of transportation management solutions, dedicated to delivering top-tier customer experiences and innovative solutions.

We are expanding our operations in the North America market and are looking for a skilled Logistics Systems Analyst to play a pivotal role in driving the company's transition to a more product-driven approach.

Job Description

The Technical Business Analyst will be responsible for consulting with customers to leverage best practice templates built into the software, optimizing these templates based on tangible use cases, and ensuring that customers achieve maximum value from their TMS implementation.

This role involves close collaboration with cross-functional teams to ensure the seamless integration and deployment of BlueRock TMS. Key responsibilities include:

  • Customer Consultation & Best Practices: Serve as the primary consultant for customers, guiding them on how to best utilize the TMS platform's built-in templates.
  • Template Development & Optimization: Collaborate with the Product and Engineering teams to develop and refine best practice templates within the TMS software.
  • Project Collaboration: Work closely with the Project Manager to design, implement, test, and deploy BlueRock TMS successfully.
  • Product-Driven Strategy: Act as a bridge between the Professional Services and Product teams to ensure that customer insights are integrated into product development.
  • Data Analysis & Reporting: Develop and maintain dashboards and reports to track the usage and performance of templates across customer implementations.
  • Customer Success Collaboration: Partner with the Customer Success team to monitor customer satisfaction and ensure that template usage leads to positive business outcomes.
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
  • A minimum of 3-5 years of experience in a Technical Business Analyst or similar role, preferably within the SaaS or TMS industries.
  • Proven experience in product-driven environments, with a strong understanding of software implementation and best practices.
  • Experience in API integration and standardization, particularly with systems such as WMS, ERP, Visibility Providers, and Customs Solutions.
  • Strong understanding of TMS platforms and their applications in various industries.
  • Proficiency in Excel and possess strong analytical skills with a keen eye for data, numbers, and KPIs.
  • Familiarity with SQL, BI tools, and other data visualization software, such as Lucid charts, Drawio, or Visio.
  • Excellent communication and presentation skills, with the ability to convey complex concepts to non-technical stakeholders.
  • Ability to work collaboratively across teams and manage multiple stakeholders.
  • Excellent written and verbal communication skills, with fluency in English required.
  • Availability to work in shifts (temporary), including providing 24/6 support.
What We Offer

We offer a competitive salary of approximately $90,000 per year, plus benefits, including:

  • Company devices (Macbook)
  • Employee Participation Plan
  • Employee Referral Program
  • Commuting allowance
  • Opportunities to take initiative and gain hands-on experience.
  • A vibrant international working environment
  • Broaden your working experience in Europe, North America, and the Middle East.
About You

You will thrive in our dynamic and result-oriented environment if you have a passion for logistics, technology, and delivering exceptional customer experiences.

We encourage you to apply if you have a background or experience in the logistics sector, with a focus on systems implementations and integrations, and/or SaaS products. Knowledge of OpenL or similar tools is a plus.

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