Strategic Logistics Systems Analyst

2 weeks ago

Toronto, Ontario, Canada BlueRock TMS B.V. Full time

Overview

BlueRock TMS B.V. is a leading provider of transportation management solutions dedicated to delivering top-tier customer experiences and innovative solutions.

We are expanding our operations in the North America market and are seeking a skilled and experienced Strategic Logistics Systems Analyst to join our team.

About the Role

This role involves consulting with customers to leverage best practice templates built into the software, optimizing these templates based on tangible use cases, and ensuring that customers achieve maximum value from their TMS implementation.

The successful candidate will work closely with cross-functional teams to ensure seamless integration and deployment of BlueRock TMS.

Key Responsibilities

  • Customer Consultation & Best Practices: Serve as the primary consultant for customers, guiding them on how to best utilize the TMS platform's built-in templates.
  • Template Development & Optimization: Collaborate with the Product and Engineering teams to develop and refine best practice templates within the TMS software.
  • Project Collaboration: Work closely with the Project Manager to design, implement, test, and deploy BlueRock TMS successfully.
  • Product-Driven Strategy: Act as a bridge between the Professional Services and Product teams to ensure that customer insights are integrated into product development.
  • Data Analysis & Reporting: Develop and maintain dashboards and reports to track the usage and performance of templates across customer implementations.
  • Customer Success Collaboration: Partner with the Customer Success team to monitor customer satisfaction and ensure that template usage leads to positive business outcomes.

Requirements

  • Possess a Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
  • Minimum of 3-5 years of experience in a Technical Business Analyst or similar role, preferably within the SaaS or TMS industries.
  • Proven experience in product-driven environments, with a strong understanding of software implementation and best practices.
  • Experience in API integration and standardization, particularly with systems such as WMS, ERP, Visibility Providers, and Customs Solutions.
  • Strong understanding of TMS platforms and their applications in various industries.
  • Proficiency in Excel and possess strong analytical skills with a keen eye for data, numbers, and KPIs.
  • Strong experience with API utilisation and standardization for third-party system integrations.
  • Familiarity with SQL, BI tools, and other data visualization software, such as Lucid charts, Drawio, or Visio.
  • Excellent communication and presentation skills, with the ability to convey complex concepts to non-technical stakeholders.
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively across teams and manage multiple stakeholders.
  • Excellent written and verbal communication skills, with fluency in English required.
  • Available to work in shifts (temporary), including providing 24/6 support.

What We Offer

  • Estimated salary: $80,000 - $110,000 per annum, depending on experience.
  • A vibrant international working environment.
  • Broaden your working experience in Europe, North America, and the Middle East.
  • Company devices (Macbook).
  • Employee Participation Plan.
  • Employee Referral Program.
  • Commuting allowance.
  • Opportunities to take initiative and gain hands-on experience.

How to Apply

  1. Introduction Interview: A 30-minute video call to learn more about each other.
  2. Create a win-win: Multiple interviews to assess fit and alignment.
  3. Job offer: Receive an exciting job offer and prepare for your journey with BlueRock TMS.

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