Logistics Director of Operations

2 weeks ago


Toronto, Ontario, Canada Saddle Creek Logistics Services Full time
About the Role

We are seeking a seasoned Logistics Director of Operations to lead our fulfillment operations, customer service, and continuous improvement culture in an omnichannel environment.

Key Responsibilities
  • Provide strategic leadership and direction for logistics operations
  • Develop and manage budgets to drive business growth
  • Evaluate, measure, and refine processes to improve efficiency and quality
  • Improve customer satisfaction through strong relationships and service levels
  • Incorporate LEAN practices and methodologies within the facility
  • Lead and mentor operations and support staff
  • Provide timely and accurate reporting and ensure proper billing
  • Collaborate with sales to develop new customer solutions and implement pricing strategies
  • Identify new business opportunities and implement solutions within the existing customer base
  • Manage value-added services, including call center, reverse logistics, kitting, and assembly
  • Maintain relationships with vendors and corporate functional teams to achieve shared business objectives
Requirements

The ideal candidate will have:

  • A Bachelor's Degree in Supply Chain Management, Business, Logistics, or a related field
  • At least 3-5 years of operations experience in a multi-channel order fulfillment business environment
  • Minimum of 10 years of overall experience in the distribution/logistics industry
  • Minimum of 5 years of leadership experience
  • Working knowledge and experience with Warehouse Management Systems (WMS), Order Management Systems (OMS), Customer Relationship Management (CRM), and parcel management systems
  • Ability to think critically about existing processes and technology solutions
Compensation

The estimated salary for this role is $120,000 - $150,000 per year, depending on experience. Saddle Creek offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off.



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