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Store Manager
1 month ago
Job Summary:
The Store Manager is responsible for maximizing store sales and profits, and achieving patient care objectives through personal selling and effective management of associates. Ensures the store meets operational, sales, and merchandising goals, while modeling Luxottica's commitment to providing exceptional patient care and customer service.
Key Responsibilities:
- Acts as manager of store and store operations.
- Follows up on tasks to ensure the store is run on a sound operational basis.
- Empowers associates to make decisions.
- Drives results by conveying a sense of urgency and directs issues to closure.
- Acts as catalyst of change in working with associates.
- Leads OD business partnership and co-planning.
- Ensures the store consistently and efficiently meets corporate and divisional expectations for sales, merchandising, customer service, patient care, and store operations.
- Aids in achievement of goals through personal sales and customer/patient interaction whenever needed.
- Ensures associates are trained to perform their jobs with a high level of skill and self-initiative.
- Monitors all areas of store to ensure associates are meeting expectations; when deficiencies are identified, initiates immediate actions that remedy both the deficiency and its cause.
- Ensures associates work together as a team to achieve corporate and divisional objectives, including sales, while demonstrating corporate competencies.
- Recruits, interviews, and hires high-caliber sales associates to ensure the store is properly staffed as needed.
- Coaches and develops associates to provide candidates for promotion and future growth opportunities. Identifies high-capacity and high-potential candidates and develops a plan to promote them.
- Ensures the store is in compliance with all Company HR policies and practices, as well as federal and state laws and regulations.
- Appropriately uses regional and Corporate HR partners to resolve issues, including HRSG, Associate Relations, Benefits, and Compensation.
- Sets the tone for a positive, diverse, and harassment-free work environment for all teammates.
Requirements:
- High School Diploma or GED, equivalent experience.
- License as required per state or municipality.
- 3+ years of leadership experience in an equivalent retail-like environment.
- Proven ability to lead, coach, and build associate relationships in an environment of fast change.
- Ability to direct and motivate a diverse associate population.
- Demonstrated ability to analyze and solve problems of varied scope.
- Ability to act decisively in implementing solutions.
- Strong organizational skills for planning work and continuously monitoring progress towards goals.
- Demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment.
- Ability to analyze and understand financial reports.
- Strong communication skills (both oral and written) for effective management of teams.
- Ability to demonstrate an exemplary commitment to providing exceptional customer service/sales.
- Ability to be on feet most of the day and function throughout the facility for extended periods.
- Must demonstrate physical agility (bending, twisting, reaching, and pulling) for handling merchandise.
- Must be available to work early mornings, days, nights, and weekends to meet the needs of the store.
Benefits:
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Equal Opportunity Employer:
EssilorLuxottica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
